Clients often present unique needs and distinct challenges, whether due to the nature of their industry or the specific requirements of a project. This was particularly true for a recent engagement involving a contractor providing services to a client in a highly sensitive sector of the UK market.

The project involved conducting telephone research with the contractor’s customers to evaluate performance across critical service metrics, which the contractor aimed to meet and improve over time. Given the sensitive nature of the sector, strict adherence to security protocols was essential, requiring special clearances for those conducting customer interviews.

A key priority for Chris Hadley Consulting was ensuring the secure handling of data to minimize risks associated with third-party access. To achieve this, all research data was stored on a single, password-protected device, with processing and analysis conducted entirely in-house. These measures, combined with the use of encrypted platforms for data transfers, enabled Chris to provide valuable performance insights while maintaining full compliance with stringent security requirements.