Chris Hadley Consulting was approached by a key player in the facility management market eager to evaluate the future prospects of its operations within the public sector. The client, a provider of specialist services aimed at aiding building owners and agents in effectively managing their estates, expressed concerns regarding its current market alignment and its preparedness to meet anticipated future developments.

To gather necessary high-level information, detailed interviews were undertaken with two distinct groups. The first consisted of senior individuals with deep experience in the informational needs of estate management to provide insights into the demands and expectations of end-users. The second group comprised competitors who offered similar services and were perceived as threats to the client’s market position. Potential interviewees from both groups were sourced through a third-party service, and incentives were provided due to the extensive nature of the interviews required.

Through a combination of field and desk research, a comprehensive report was compiled. This outlined current conditions within the market and projected key trends likely to impact the client over the next five years. The analysis included market forecasts with a segmental breakdown, identifying areas with the strongest growth prospects.

The culmination of this research was a series of strategic recommendations for the client. These suggestions focused on how the company could better align with market needs and reposition itself to maximize its competitive edge. The guidance provided aimed to ensure that the client not only adapted to changing market conditions but also leveraged these changes as opportunities for growth and enhancement of their market position.